Customer Service

Purchasing from First Class Watches could not be easier. Our smooth online ordering process makes it simple and quick to order. To start, find the products that you wish to purchase by looking through the different brands and categories. Then add these items to your virtual shopping basket. From the shopping basket screen you may choose to checkout and complete your purchase. This will then prompt you for a few details required for your order. You will receive a confirmation on screen once your order is complete - then we'll do the rest.

Email us using our online contact form.

Telephone: 01926 298499

If you wish to change the contents of your order or cancel your order you are advised to contact our team as soon as possible. This can be done by telephone or our by using our online contact form.

Our service team will promptly tell you the status of your order and whether it is possible to change/cancel the order.

Email us using our online contact form.

Telephone: 01926 298499

To check the status of your order please contact our customer service team who will be pleased to help.

Email us using our online contact form.

Telephone: 01926 298499

If you have received items which you believe are damaged please contact our customer service team for assistance.

Email us using our online contact form.

Telephone: 01926 298499

We aim for you to be absolutely delighted with your purchase and therefore offer you 30 days to change your mind on any item purchased from this website. You may do this by using the form provided with your order or otherwise. We will provide a refund of all payment received (not including delivery upgrades), usually within 48 hours of receipt of the product. This will be made to the original payment method. For most payment methods it will take 3-5 working days for this to show on your statement.

Please ensure items from your order are suitable before wearing as we are unable to accept items which have been worn under our returns policy.

For UK orders under £500, you may generate a free tracked and insured returns label on the Royal Mail website (opens in a new window). You can print this label and send it back at any local Post Office at no cost to yourself. It is also possible to have the label printed at Post Office using the QR code from the confirmation email. Please retain the proof of postage receipt. Unfortunately we are unable to provide a refund of return postage for returns through other methods, so we recommend printing the free postage label provided. For orders over £500, please consult your receipt for details on how to return. For international returns, you will need to bear the cost of returns postage. Please ensure the watch is returned to us in an unworn, new condition with all the original packaging (manufacturer's manual and guarantee if applicable). Please ensure items from your order are suitable before wearing as we are unable to accept items which have been worn under our returns policy. We reserve the right to make deductions for unnecessary damage caused to the product by yourself.

We are also able to offer an exchange to a different product if required, please specify this when returning your product.

Our returns address is as follows:

Returns Department
First Class Watches
9 Warwick Road
Kenilworth
Warwickshire
CV8 1HD
United Kingdom