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Delivery Information
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UK Deliveries
We are working around the clock to dispatch all orders. Our last cut-off for pre-Christmas shipment is 11:30am Monday 23rd Dec. In-stock items only. Please select preferred delivery date as Tuesday 24th Dec. In the event of any unexpected issues in our warehouse we will endeavour to phone or email you regarding this.We operate a seven day delivery service - choose a preferred delivery date and time on checkout (in-stock items only).
We will book the appropriate courier to try our best to accommodate your request although cannot be guaranteed.For same day despatch order any in stock item before 4pm Monday - Friday or 11:30am Saturday.
Most orders over £50 arrive on the next postal day free of charge or you can upgrade to timed next day during checkout. Please see the table below for delivery methods. All deliveries are insured and a signature may be required.If nobody is in, the courier company used will provide further instructions. For Royal Mail deliveries, delivery may automatically be re-attempted and for DPD deliveries, the parcel may be taken to a local pickup shop for collection if no other instructions are provided.
Order Value Cost Method Timescale £0 - £50.00 FREE Royal Mail Tracked 48 OR
Royal Mail LetterApprox 3-5 working days Order Value Cost Method Timescale £0 - £50.00 £4.99 DPD Next Day OR
Royal Mail Tracked 24Deliveries are expected to arrive next weekday, subject to postal code and weather restrictions. Order Value Cost Method Timescale £50.00 - £300.00 FREE DPD Next Day OR
Royal Mail Tracked 24Deliveries are expected to arrive next weekday, subject to postal code and weather restrictions. Order Value Cost Method Timescale £300.00+ FREE DPD Next Day OR
Royal Mail Special DeliveryDeliveries are expected to arrive next day Monday-Sunday, subject to postal code and weather restrictions. Order Value Cost Method Timescale ANY £4.99 Saturday/Sunday Delivery
DPD Next Day OR
Royal Mail Special DeliverySubject to postal code and weather restrictions, see checkout for available dates. Order Value Cost Method Timescale ANY £7.99 Pre-1pm (Mon-Sun)
DPD Next Day OR
Royal Mail Special DeliverySubject to postal code and weather restrictions, see checkout for available dates. Order Value Cost Method Timescale ANY £12.95 Pre-10:30am (Mon-Sun)
DPD Next Day OR
Royal Mail Special DeliverySubject to postal code and weather restrictions, see checkout for available dates. 
Click & Collect from a local Post OfficeWe now offer Click and Collect to over 10,000 UK Post Offices. Simply select the option during checkout and enter your postcode to find your closest Post Office. We will send the package using Royal Mail Tracked or Special Delivery (next day) and once your package is ready to collect an email will be sent from Royal Mail (proof of ID will be required). Please note it is not possible to use PayPal or Amazon checkout with this delivery option.
Next Day Delivery Info
Orders with all items in stock will be sent with next day services provided that this is selected during checkout. Some orders qualify for this free of charge and others require an upgrade fee to be paid. Please see the table above. You are advised to contact us on 01926 298499 if you have any special requirements.
Next day delivery is available for orders placed Monday-Friday before the 4pm cut-off. We will try our best to book the appropriate courier however in some rare cases, deliveries may be delayed for example due to adverse weather. Your payment must clear fully and pass our internal validations and security checks. We will endeavour to notify you by email or text message if there is an issue with your order.
Almost all UK postcodes qualify for next day delivery. However some remote locations (parts of Northern Ireland, Scottish Highlands and non UK mainland) may require an extra day. On rare occasions, we may find that we are unable to despatch your order due to stock or quality control issues. If that is the case you will be notified.
*Please note, while we use a next day delivery service, occasionally delays with the postage services (for example, severe weather) which are out of our control may delay deliveries. Deliveries do not take place on bank holidays.
Estimated Delivery Dates
We try to display an estimated delivery date on our products where possible. Next day delivery estimates are based on the order passing the above conditions. For items which are out of stock, we make an estimate based on the lead time for the product from the manufacturer plus the time taken to deliver with a next day service. We do not charge your order until we are about to despatch the item (PayPal and Amazon orders are charged immediately), and you may cancel (request a refund) at any time before the item is despatched. If there is an unforeseen delay on an out of stock item, which would affect our delivery estimate, we will send you an email to let you know.
Customs duties and taxes
All prices on our website include UK VAT at the current rate. For those visiting the UK, you may request a VAT refund form. This will allow you to claim back the VAT on your purchase when you leave the country (provided it is within 3 months of your purchase). Please contact us if you would like to request a form.
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International
For customers in the European Union, we have arranged for all shipments to be delivered with duties and taxes pre-paid on our account. This means that no additional payment will be required before the item is delivered to EU customers, and the price you see on the website will be the final price for the selected delivery country. Standard delivery services may be unavailable on checkout at this time - we recommend selecting express delivery where possible for the quickest delivery experience.Due to ongoing supply chain issues, some deliveries for out of stock products may take longer than usual. Please be aware that any warranty returns may take longer than normal, due to potential delays at service centres.Standard international delivery available to over 100 countries worldwide.
Please see below for delivery costs, average transit times and customs guidance.
Please click on the flag icon at the top of our homepage and select your delivery country.COUNTRIES
Select a country from the menu on the leftPlease note, estimated delivery times are assuming no customs delays. Delivery to a PO Box is not always possible for every country.
Our standard deliveries use the international postal system with Royal Mail or DPD road service, where available. You can also upgrade to DHL Express Priority during checkout. This is recommended for the fastest delivery experience. All deliveries are insured against loss and high value purchases will automatically be upgraded to express delivery free of charge. International orders are normally sent within one working day Monday-Friday. Please note express delivery may not be available to some remote addresses. If we are unable to send your package using DHL Express we will send your order with standard international delivery.
Customs duties and taxes
For delivery to European Union countries, and the United Kingdom, there are no additional charges or taxes to pay upon delivery. All applicable customs charges and taxes are pre-paid by ourselves. We also currently offer delivery with no additional charges to the below countries:
- All European Union countries (before and after end of Brexit transition period)
- Australia
- New Zealand
- Norway
- South Africa
- Switzerland
- United Arab Emirates
- United Kingdom
- United States (US sales tax may be added during checkout depending on your local laws)
For other countries, an import tax or duty may be payable when the item reaches your country, depending on local laws. We offer the ability to pre-pay these charges during checkout at a guaranteed rate with no extra charges on delivery (only with express shipping, not available on postal shipping). Alternatively you can pay the full charge to the courier directly before the item is delivered, please note there may be a customs clearance fee in this case.
We will provide a copy of your invoice to the delivery courier in order to allow the correct customs rate to be charged if applicable and to ensure the fastest possible customs clearance.
Estimated Delivery Dates
We try to display an estimated delivery date on our products where possible. The total estimated delivery time for international orders is the total of both the estimated delivery time (as given above) and the estimated time for your order to be despatched. In stock items are usually despatched within 1 working day once you order has passed our security checks. For items which are out of stock, a few days may be necessary for new stock to become available, unless an unconfirmed delivery date is displayed on a product. We do not charge your order until we are about to despatch the item (PayPal and Amazon orders are charged immediately), and you may cancel (request a refund) at any time before the item is despatched. If there is an unforeseen delay on an out of stock item, which would affect our delivery estimate, we will send you an email to let you know.
Delivery Restrictions
Please be aware that due to brand restrictions some watches cannot be delivered outside of the United Kingdom or European Union. Please see below for a list of restrictions:
Brand Restrictions Acctim UK only Accurist UK / Europe only adidas Originals UK / Europe only adidas Performance UK / Europe only Alpina UK / Europe only Armani Exchange UK / Europe only Aviator UK / Europe only Ball Watch Company UK / Europe only Baume & Mercier UK only Ben Sherman UK only Bering Restrictions apply Boccia UK only BOSS UK / Europe only BOSS Jewellery UK / Europe only Bulova UK / Europe only Calvin Klein UK / Europe only Casio Restrictions apply Casio Premium Restrictions apply Cath Kidston UK only Certina UK / Europe only Citizen Drive UK / Europe only CLUSE UK only Coach UK / Europe only Coros UK / Europe only Daisy Dixon UK only Daniel Wellington UK only Diesel UK / Europe only DKNY UK / Europe only Dreyfuss Restrictions apply Ducati UK only EBEL UK / Europe only Emporio Armani UK / Europe only Eterna Restrictions apply Festina Restrictions apply Fiorelli UK only First Class Watches UK only Fitbit UK only Flik Flak UK / Europe only Fossil UK / Europe only Frederique Constant UK / Europe only GANT UK only Garmin UK only Garmin MARQ UK only Gc UK only GLOCK Precision Restrictions apply Guess UK only Hamilton UK / Europe only Hamilton Straps UK / Europe only Harry Lime UK only Henry London UK / Europe only Herbelin Restrictions apply HUGO UK / Europe only Hugo Boss Orange Restrictions apply Hype UK only J&T Windmills Restrictions apply James Moore Wedding Ring UK only Joules UK only Junghans Restrictions apply Karen Millen UK only Kate Spade UK / Europe only Kenneth Cole UK / Europe only Kronaby Restrictions apply Laco UK only Lacoste UK / Europe only Leff Amsterdam Restrictions apply Lipsy UK only LONGINES UK / Europe only Lorus UK / Europe only Luminox UK only Marc Jacobs UK / Europe only Maurice Lacroix Restrictions apply Michael Kors UK / Europe only Missguided UK only Mondaine UK only Movado UK / Europe only Mühle Glashütte Restrictions apply MVMT UK / Europe only Nomination UK only Obaku UK / Europe only Olivia Burton UK / Europe only ORIS UK only Orla Kiely UK only Phillipe Starck UK / Europe only Polar UK / Europe only Police UK only Pre-owned UK only Radley UK only RADO UK / Europe only Raymond Weil UK / Europe only REC Restrictions apply Reflex Active UK only Roamer UK only Rotary Restrictions apply Scuderia Ferrari UK / Europe only Seiko UK / Europe only Sinn UK only Skagen UK / Europe only Skagen Black Label UK / Europe only STORM UK only Superdry UK only Suunto UK only Swarovski UK / Europe only Swatch UK / Europe only Swiss Military Hanowa UK only Ted Baker UK only Thomas Sabo Restrictions apply Tikkers UK only Timberland UK only Timex x UFC UK / Europe only Tissot UK / Europe only Tissot T-Touch UK only Tommy Hilfiger UK / Europe only Tommy Jeans UK / Europe only U-Boat Restrictions apply Victorinox UK only Wenger UK only WeWood Restrictions apply
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UK VAT Reg. GB172671009
